For Employers
Success in an Aftersales Sales Environment
Who does the course apply to?
Sales, Service and Parts advisors
The workshop is designed to assist with
- Understanding the Aftersales Marketplace
- Re-visit/Introduce the sales process
- Application of Product Knowledge
-
Building profitable relationships
Course Objectives
- Understanding the Sales process
- Quality qualification
- Selling accessories and add on's
- Customer Care
- Selling benefits NOT parts/service
- Tyre sales
- Menu pricing
- Presenting the price/cost
- Building rapport
-
Asking for the business - 'The Close'
Duration
1 Day
Dates
TBC
Time
9am - 4.30pm
Location
Warren Bruce Court, Manchester www.warrenbrucecourt.co.uk
Cost
£195 + VAT per person (GM Chamber Rate)
£245 + VAT per person (Non Member Rate)
Trainer Details
Our trainer has been involved in Training and Development since the 1980’s and has worked as a freelance consultant since 1999, operating in a wide range of areas, which include Retail Sales, Manufacturing and Management Development. He has delivered on behalf of businesses within the UK and abroad. During this time he has worked with brands such as BMW UK, MINI UK, BMW AG, British Airways, Robert Bosch and Regenco.
He has held management roles within Peugeot UK, Pirelli Tyres and Wimpey Homes.
His professional interests include coaching, management development and business consultancy.