Increased Telephone Sales For Your Business 1st December 2010
Increased Telephone Sales For Your Business: Maximise business using the telephone
Gain the skills to understand your customer's needs
Telephone sales people often fail to maximise business by missing vital opportunities. This workshop introduces you to clever questioning skills that help you to identify your customer's needs.
Overcome objections with flair and confidence
Many deals are lost because sales people do not handle objections successfully. This seminar teaches you the seven most common objections - and the WARTACC formula for effective objection handling.
Learn an amazingly powerful way of matching solutions to needs
Professional telephone sales people sell solutions that link to their customer's needs. During this course you'll be shown how to master this skill in order to hit your targets and maximise business.
Create an effective sales ‘pitch' that increases your hit rate
Traditional sales training emphasises theory. This highly-practical workshop will help you create your own sales pitch from scratch and practice it in order to hit the ground running.
This workshop also covers
- Six powerful openings
- Dealing with secretaries and controlling the call
- Identifying the decision maker
- Words and phases to avoid
- How to deal with ‘trap' questions
- Converting features into benefits
- Handling objections and complaints
- Eight ‘closes' that have been proven to work
GM Chamber Member price - £165 +VAT Non-members price - £203 +VAT
Dates
Warren Bruce Court, Warren Bruce Road, Trafford Park, Manchester, M17 1LB
01 June 2010
9.30am - 4.30pm
Contact DetailsPaul Murton 0161 875 2352 paul.murton@business-support-solutions.co.uk
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