Manchester Solutions

Credit Control 30th July 2010

How to improve your cash-flow, by reducing bad debt

Measure the performance of the company's debt recovery systems  Most businesses are plagued by bad-debt problems.  This workshop begins by showing you how to assess the severity of your situation - and to look at how effective the company is at recovering debt. Remain in control on the phone - and avoid being diverted by excuses Effective credit controllers refuse to accept delaying tactics. During this seminar you'll be introduced to all the predictable telephone excuses - and learn simple responses, that have been proven to work.

Consruct simple, professional and successful payment request letters   Many bad debt problems are caused by oversights. The first step in dealing with this, is written communication.  This course shows you how to put together letters that will get quick results for you. Discover how to take legal action against persistent late payers with the most persistent offenders there is only one option: legal action.  This programme shows you how to take out a County Court Summons - and gives you a detailed step-by-step analysis of the legal process.

This workshop also covers:    

• The Credit Cycle and the stages of Credit Control
• Cost versus profit    
• The role of accounting       
• What is working capital?
• Terms & conditions - is your credit policy effective?                    
• Your customers' credit rating - ten vital factors 
• References - why you must insist on them           
• Bad debts - twelve key steps when reviewing them
• Dealing with overdue invoices
• Overdue account collection - what you need to do

GM Chamber Member price £165 +VAT 
Non-Member price £203 +VAT 

Dates

Contact Details

Paul Murton 0161 875 2352 paul.murton@business-support-solutions.co.uk